Warranty – Life me warranty on all products as follows:
First year – free replacement or repair of any product due to workmanship or defect when returned freight prepaid to factory.
Second and subsequent years – replacement or repair of any product due to workmanship or defect at one-half of then current retail price, plus shipping, when returned freight prepaid to factory.
Freight on board Houston, Texas. Most orders ship within 2-3 weeks from receipt. Our preferred carrier is UPS for up to 10 cartons. To facilitate your installation planning, an e-mail shipment notice on the day of shipment will be sent for all UPS shipments. The notice also gives the expected delivery date and UPS tracking numbers. Large shipments of 150 lbs. or over 10 cartons will be sent by Motor Freight on a freight collect basis. Subject to availability.
Guaranteed RUSH Program.
For guaranteed production times, request a RUSH at time of order. We will expedite your order through our factory and make every possible effort to insure your order is shipped on time or sooner. Our performance for RUSH orders is very near 100 % on time.
Additional fees are as follows, subject to a minimum $25 Rush Fee:
Item Description Amount
Rush 7 Shipment in 7 workdays or sooner add 20%
Rush 5 Shipment in 5 workdays or sooner add 35%
Rush 3 Shipment in 3 workdays or sooner add 50%
Should a RUSH order run late, we will pay for UPS air as necessary to make up the delay so that you will receive your order on time. For example, you place the order on a 5-7 day rush, and we run 1 day late at our factory; we will send the order by 2nd day air if you requested 3rd day air when your order was placed. You will be billed our rush charge and 3rd day air; we pay the difference to upgrade to 2nd day air. Should we miss our due date and not be able to make-up the lost time by accelerating the transit times; then our guarantee is a full refund of the Rush fees. No other allowances or deductions may be claimed.